Refund policy

Refund and Return Policy

Warranties are effective from date of purchase.
All products purchased from Rough Tech will be shipped with no defects. All products are subject to Rough Tech's terms and conditions.
Before any product is returned to Rough Tech the client agrees to contact a sales representative in order to follow the correct way forward in refunding or exchanging the goods effectively.
If a product becomes faulty within the warranty period purchased the product may be returned for repair or replacement after inspection has deemed it to be a production fault.
There is limited or no warranty on any loose components purchased. The warranty only applies for assembled and sealed batteries by Rough Tech. If the assembled batteries seal is broken your warranty will be for-fitted.
Refunds will only apply to faulty items that are under warranty. Delivery fees will not be refundable. If in the instance that the item is faulty the client will be responsible for returning the goods to Rough Tech. Installation and quality assurance for items forming part of a bigger system is not the responsibility of Rough tech